Yale® will replace your lockset with a new lockset if it is still under warranty and it can’ t be repaired with replacement parts. Our warranty covers replacement of any defective parts whether function or finish is the issue. If we determine your lockset can be repaired with parts, then parts will be sent to you at no charge.
We will determine whether locksets returned for repair or replacement, qualify for repair or replacement under this warranty; if they do not, we will notify our customer of estimated cost of repair or replacement and will obtain authorization prior to proceeding. We have no liability to pay any costs to repairs performed by anyone other than us, unless in each instance we have given written approval to such repair.
Cosmetic claims will be replaced only one time at no charge.