If you received your parts from Yale®, please contact:

CUSTOMER SALES AND SERVICE
ASSA ABLOY Door Security Solutions
Customer Service – Monroe

1902 Airport Road
Monroe, NC 28110

Phone: 800.438.1951 (toll-free)
Fax: 800.338.0965 (toll-free)

If you purchased your product from a retail source, return them to the source for a refund or exchange, depending on store policy.