Yale Mechanical FAQs

Have a Question About Yale Mechanical Products?

Can I install my own Yale® lock?

The average do-it-yourselfer can approach lock installation with ease. Estimate about 15 minutes for the installation of an Entry, Deadbolt, Passage, Privacy, or Dummy. An Entry Handleset can be installed in approximately 30 minutes. When installing a handleset or an entry lock with a deadbolt on the same door, take the time to align the locks so that the deadbolt locks freely when the door is shut normally.

NOTE: Doors with pre-drilled holes contribute to ease-of-installation. If a door is not pre-drilled, it may be prudent to have a qualified vendor or installer drill and mortise the door for you.

Can I install a Yale® lock on any door?

Check the technical specifications for the product you wish to install. Doors have a variety of thicknesses. Standard thickness is usually 1 3/8” or 1 3/4” .

What tools will I need to install a Yale® lock?

Most locks require only a Phillips head screwdriver for installation. A handleset will require a drill and drill bit in addition to the screwdriver. Please refer to the installation sheet supplied with the lockset to make sure you have all the necessary tools.

Whom can I call if I need help while I'm installing my Yale® lockset?

CUSTOMER SALES AND SERVICE
ASSA ABLOY Door Security Solutions
Customer Service – Monroe

1902 Airport Road
Monroe, NC 28110

Phone: 800.438.1951 (toll-free)
Fax: 800.338.0965 (toll-free)
Hours: 8:00 AM – 4:30 PM (EST)



TECHNICAL SUPPORT
Yale Locks and Hardware
Technical Product Support

100 Yale Avenue
Lenoir City, TN 37771

Phone: 800.438.1951, Ext. 2902 (toll-free)
Fax: 865.986.8630
Hours: 8:00 AM - 4:30 PM (EST)

Installation Sheets for your Yale® Lockset, can be provided by Yale® Customer
Service.

Can one key be used for all my entry doors?

Yes, you CAN have all your locks keyed to one key. A locksmith, the installer or dealer can assist with this. Your new locks can even be keyed to work with your existing key.

What keyway do you use?

We use a 5 pin KW1 (Kwikset) keyway as standard in our Yale® New Traditions™ and Yale® Design Elements™ product lines and a 6 pin KW (Kwikset) in our Yale® YH Collection™. Any of the products can be ordered with an SC (Schlage) keyway.

What finishes does Yale® offer?

Each Yale® Lockset family is available in a large assortment of finishes: YaleGuardGold™, US3 – Polished Brass, US5 – Antique Brass, US26 – Chrome, US26D – Satin Chrome, US15A – Antique Nickel, US15 – Satin Nickel, TB – Textured Black, GM – Gun Metal, US10B – Oil Rubbed Bronze, US10BP – Oil Rubbed Bronze Permanent.

Consult the Yale® product families for the selections offered in that group.

What is YaleGuard™ Gold?

YaleGuard™ Gold, a finish exclusive to Yale®, provides added beauty and luster by utilizing real gold in the finishing process.

Can I order the Yale® Design Elements™ Handleset with a different finish on the

All Yale® Design Elements™ Handlesets can be ordered with a split finish option.

What does PVD mean?

PVD is the abbreviation for “ Physical Vapor Deposition” . The process takes

place inside a vacuum chamber where plasma vapor consisting of reactive gases of Nitrogen and Argon combine with ceramic materials and condense onto the substrates. These dense, yet thin ceramic layers are 1 to 4 hundredths of a millimeter thick and have a high hardness, high resistance to abrasion and chemical attack. It also makes for a very evenly coated, smooth, bright and shiny surface.

Can I change my knob to a lever?

In most cases, NO. The chassis components are different in knob and lever products. Our levers contain additional springs to help avoid having the additional weight which causes the levers to sag downward or droop.

I received the wrong parts with my original product. How can I obtain the correct ones?

If you received your parts from Yale®, please contact:

CUSTOMER SALES AND SERVICE
ASSA ABLOY Door Security Solutions
Customer Service – Monroe

1902 Airport Road
Monroe, NC 28110

Phone: 800.438.1951 (toll-free)
Fax: 800.338.0965 (toll-free)

If you purchased your product from a retail source, return them to the source for a refund or exchange, depending on store policy.

How do I determine the handing of a door?

The handing of a door is always determined by facing the exterior of a door.

  • If the hinge is on the left side of the door, the door is left handed (LH).
  • If the hinge is on the right side of the door, the door is right handed (RH).

To order a handed product, specify LH or RH. Not all products are handed; only specify
handing when required.

Will your locks work on a 2-inch thick door?

Most Yale locks are designed for use on 1 3/8” to 1 3/4” doors only. We do offer extension Kits for all Yale handlesets to allow operation on 2” to 2 1/4” thick doors.

Can I substitute a lever for the knob on a Yale® Handleset?

A knob and lever are interchangeable for all of our handlesets. If a Yale® New Traditions™ or Yale® YH Collection™ handleset has a knob on the interior, the knob and rose will have to be changed to allow the use of a lever.

Is there an up charge, to change the inside knob/lever on a Yale® Handleset?

As long as the knob or lever is specified at the time the handleset is ordered, the cost will be the same regardless of knob or lever style.

What is Center-to-Center on Yale® Design Elements™?

The term “ Center-to-Center” generally refers to the measurement or spacing between 2 face bores on a door. This is for doors that will have a bore for a deadbolt a  well as an operating lock. It is referred to as “ Center-to-Center” because the measurement is made from the center point of the bottom bore hole to the center point of the top bore hole.

Does Yale® make a 5 inch latch?

Yale only produces 2 latch lengths. These are 2 3/8” and 2 3/4”.

How do I adjust my latch from 2 3/8” to 2 3/4” ?

This will depend on the Series of product and the type of latch that is being used.

Contact Yale® Customer Service at 1-800-542-7562, Monday through Friday, 8:30 a.m. to 6:00 p.m.

Installation Sheets for your Yale® Lockset, can be provided by Yale® Customer Service.

What can I use to clean my Yale® Lockset?

Do not use solvents or abrasive cleaners on any components as this will destroy the protective clearcoat finish and void the warranty.

Please use a water dampened soft cloth to remove fingerprints, a mild soap solution applied with a soft cloth will remove oil or accumulated dirt build-up.

Note: Avoid products that state on the label that they remove tarnish and rust, contain acids or caustic agents.

Does Yale® offer a Warranty on its products?

Yale® offers specific warranty coverage on each product line as follows:
Yale® Design Elements™ - Lifetime Limited Warranty for original owner
Yale® YH Collection™ - Lifetime Limited Warranty for original owner
Yale® New Traditions® - Lifetime Limited Warranty for original owner
Yale® YE EDGE™ - 1 year finish & 5 year mechanical operation

What does the Lifetime Limited Warranty mean?

The Yale® Lifetime Limited Warranty is one of the most extensive in the industry. It warrants against all defects in workmanship, materials and operation for our Residential line of products (Yale® Design Elements™, Yale® YH Collection™, Yale® New Traditions®, and Interconnected Series) for as long as such lockset is used by the original end user of the product.

YALE RESIDENTIAL SECURITY PRODUCTS, INC. does not warrant defects with respect to any products that we determine were improperly installed or were the consequences of uses for which our products were not designed. This warranty does not cover finish defects caused by the use of paints, solvents, or other chemicals which come in contact with the lockset or resulting because the products were otherwise operated, maintained, repaired or altered improperly or contrary to our applicable instructions. This warranty shall expire at such time as the original end user of the warranted product transfers ownership thereof to any other person.

With a Lifetime Limited Warranty, do I receive a new lockset with my warranty claim?

Yale® will replace your lockset with a new lockset if it is still under warranty and it can’ t be repaired with replacement parts. Our warranty covers replacement of any defective parts whether function or finish is the issue. If we determine your lockset can be repaired with parts, then parts will be sent to you at no charge.

We will determine whether locksets returned for repair or replacement, qualify for repair or replacement under this warranty; if they do not, we will notify our customer of estimated cost of repair or replacement and will obtain authorization prior to proceeding. We have no liability to pay any costs to repairs performed by anyone other than us, unless in each instance we have given written approval to such repair.

Cosmetic claims will be replaced only one time at no charge.

Does the Yale® Lifetime Limited Warranty cover my installer’s labor charges to install the replacement part or replace my lockset?

No, labor charges are not included. Yale® shall not be responsible for any costs incurred for the removal or reinstallation of locksets under the terms of the warranty.

What does UL rating mean?

U.L. is an abbreviation for Underwriters Laboratories. U.L. is a testing and regulation organization that is generally associated with products designed to meet fire codes. U.L. listed product are available from Yale® upon request with a surcharge. Underwriters Laboratories tested products from Yale® require a special fire shield, latch, and the correct strike be used.

Do your locks meet A.D.A. Guidelines?

The Americans with Disabilities Act was established to provide equal opportunities for individuals with disabilities throughout all aspects of life and a major part of this is accessibility to public accommodations. To simplify this as related to locks, it requires hardware that does not require tight grasping, tight pinching or twisting of the wrist to operate or open a door. Many of the leversets that we offer will provide for ease of use as established by the A.D.A.Guidelines.

What does Grade 2 and Grade 3 mean to me?

These are certification standards ratings developed for the U.S. that provide an easy reference to the strength, security, and durability of a lock. In other words, a Grade 3 lock is not as strong as a lock rated at Grade 2. As an example, for a lock to pass Grade 3 standards it must endure 200,000 cycles of opening and closing where as a Grade 2 lock must pass 400,000 cycles. The strength is also tested in increased severity as applied to forced entry through a door.

Is my lock secure? I saw a demonstration where a Yale deadbolt was locked and unlocked without a key or code.

We are aware that an individual has demonstrated how he was capable of manipulating a Yale deadbolt, thereby creating a potential security lapse.  We take all such assertions and demonstrations regarding our products extremely seriously. As we all know, no lock/deadbolt is, or could claim to be, completely invulnerable to all forms of attack, especially when a person has the time, skill, and knowledge to do so. As part of our continuous improvement efforts, we have developed a part that adds an additional amount of security to the deadbolt . If you would like to see if your lock may be eligible  for this upgrade, please click here.