Have a Question About a Yale Digital Lock Product?

FAQs

Do “Yale Real Living” keypad deadbolts meet industry standards?

“Yale Real Living” residential keypad deadbolts have been engineered, utilizing proven technology, to meet strict ANSI/BHMA Grade 2 standards.

Can the “Yale Real Living” preset programming code be changed?

It is easy to change the preset six-digit programming code at any time. Note: the factory set programming code must be changed before any user codes can be added. Refer to the Programming/Operating Instructions for complete details or view the programming video on www.yalerealliving.com.

Why is the programming code required to add or delete a user code?

For added security, a valid 4 to 8 digit programming code must be entered in order to add, delete or change a user or the programming code. In order to prevent unauthorized changes, the programming code should not be shared and a record of all the codes should be kept in a safe place.

How many user codes can be stored in the “Yale Real Living” Keypad Deadbolts?

The keypad deadbolt can store up to 250 four to eight digit user codes, in addition to the programming code.

Can all of the user codes and the programming code be changed in the lock to ensure previous owners do not have access to the house?

“Yale Real Living” keypad locks have advanced features that provide the option of changing all of the codes for maximum security. To change all codes, including the programming code, follow these steps:

1. Change the programming code
2. Delete ALL user codes
3. Add NEW user codes

Refer to the Programming/Operating Instructions for complete details or view the programming video on www.yalerealliving.com.

What if the programming code is not known?

The factory preset code label can be found in the Programming/Operating Instructions.  If the programming code has been changed and is unknown, it is necessary to reset the lock to factory settings. For instructions on how to reset the lock to original preset settings, please refer to the Programming/Operating Instructions.

Do “Yale Real Living” Keypad Deadbolts fit standard residential doors?

Yale Real Living” Keypad Deadbolts are designed to fit most standard doors.  In most cases, “Yale Real Living” Keypad Deadbolts can be installed in under 30 minutes using only a screwdriver; no additional holes need to be drilled into the door. If the door has not already been prepped for a deadbolt lock, please go to www.yalerealliving.com and download the proper template to prepare the door. 

Does it matter whether the door is left-handed or right-handed?

“Yale Real Living” Keypad Deadbolts are designed to fit both right-handed and left-handed doors and will electronically set the correct handing during the initial set-up process.  For instructions on how to change the handing of the lock, please refer to the Programming/Operating Instructions or visit www.yalerealliving.com.

How often should the battery be changed?

The batteries are expected to last up to one year under normal operating conditions. Extreme high and low temperatures may affect battery performance. If the battery is low, a series of warning beeps will sound and the “Yale Real Living” deadbolt will also provide you with a visual low battery warning after a valid code has been entered. The lock operates as normal immediately following the alerts. The critical battery indicator causes the “Yale Real Living” deadbolt to flash red and the lock does not operate. The mechanical key can be used to unlock the lock under these conditions. Replacing the battery once every year is recommended to ensure optimal performance.

How many languages do “Yale Real Living” Touch Screen Keypad Deadbolts speak?

The “Yale Real Living” Touch Screen Keypad Deadbolts have voice assisted programming and operation in three languages; English, Spanish, and French.

Can “Yale Real Living” Keypad Deadbolt be re-keyed to match existing keys?

Yes, the “Yale Real Living” Keypad Deadbolts can be re-keyed to match existing keys, providing “One-Key Convenience.” 

Is my lock secure? I saw a demonstration where a Yale deadbolt was locked and unlocked without a key or code.

We are aware that an individual has demonstrated how he was capable of manipulating a Yale deadbolt, thereby creating a potential security lapse.  We take all such assertions and demonstrations regarding our products extremely seriously. As we all know, no lock/deadbolt is, or could claim to be, completely invulnerable to all forms of attack, especially when a person has the time, skill, and knowledge to do so. As part of our continuous improvement efforts, we have developed a part that adds an additional amount of security to the deadbolt . If you would like to see if your lock may be eligible  for this upgrade, please click here.